Refund policy

 

Khaazi – Return & Exchange Policy

Last Updated: October 12, 2026

1. Return & Exchange Window

  • Eligible returns are accepted within 2 days of delivery.

  • Items must be unworn, unused, and unwashed.

  • Original tags and labels must be attached.

  • Items must be in their original condition.

  • Original packaging must be included where applicable.

  • Order number or proof of purchase is required.

2. Exchange Policy

  • Exchanges are accepted within  2 days of delivery.

  • Exchanges are subject to product availability.

  • Size exchanges are available for eligible items.

  • Contact our team for approval before returning any item.

  • If a replacement is unavailable, alternative options will be discussed.

3. Damaged, Defective & Incorrect Items

  • Inspect your order upon delivery.

  • Report any damaged, defective, or incorrect items promptly.

  • Provide your order number and clear photographs.

  • Eligible items may qualify for a replacement, exchange, or legally required remedy.

4. Return & Exchange Process

  • Contact us within 7 days of delivery.

  • Provide your name, contact number, and order number.

  • Explain the issue and share photographs if required.

  • Wait for approval and return instructions.

  • Do not send items back without prior approval.

5. Return Shipping Charges

  • Customers may be responsible for shipping costs for size or preference-based returns.

  • Shipping arrangements for defective, damaged, or incorrect items will be confirmed by Khaazi.

  • Applicable consumer rights remain protected.

6. Refund Policy

  • No online refunds for change-of-mind or size-preference requests.

  • No refund for size exchanges are available within 7 days.

  • Refunds or other remedies will be provided where required by applicable law.

7. Order Cancellation

  • Contact us immediately to request cancellation.

  • Cancellation may be accepted before processing or dispatch.

  • Dispatched orders may not be eligible for cancellation.

  • Applicable legal rights remain unaffected.

8. Contact Information

  • Store: Khaazi

  • Email: khaaziofficial@gmail.com

  • Phone: +92 308 7141162

  • Address: Ecom Elevators, Sialkot Road Near Waniawala Road, 1st Floor, Gujranwala 52250, Pakistan.

Thank you for shopping with Khaazi!